Your Team Is Running a Model of You A director on my team stopped on her way out of a one-on-one, came back, and sat down. "When you write 'sure' on something, do you know what we do with it?" I didn't. "We rewrite it. 'Great' means you're in. 'Sounds good' means you'll live with it. 'Sure' means it's getting through and you don't believe in it. So we go back and fix whatever made you write 'sure.'"

The Stories That Quietly Build Culture Every team runs on stories. Most of them never get said out loud, and none of them are in the handbook, but they shape behavior more than anything you put on a slide.